Mentoring Agreement - Terms  & Conditions

1) The Mentor- Client Relationship: 
· The Client shall be solely responsible for creating and implementing any physical, mental and emotional well-being, decisions, choices, actions and results resulting from the mentoring relationship between the Mentor and the Client. The Mentor shall not be liable or responsible for any action or inaction, or for any direct or indirect result of the mentoring services provided.
· The Client both acknowledges that mentoring is a comprehensive process that may involve different areas of the Client’s life, including his or her work with an employer, finances, health, relationships, education and recreation. The Client agrees that the decision as to how to handle or address these issues and the incorporation of mentoring advice into those areas and the implementation of choices rests solely and exclusively with the Client and not the Mentor.
· The Client acknowledges that mentoring does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that mentoring is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance and advice as needed. If the Client is currently under the care of a mental health professional, it is strongly recommended that he/she promptly inform the mental health care provider of the nature and extent of the mentoring relationship agreed to by the Client and the Mentor.
· The Client understands and agrees that in order to enhance and maximize the mentoring relationship, he/she must communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the relationship.
2) Services: 
The Mentor and the Client will co-create each session. The Client will bring goals and discussion topics and agrees to work on them during and after the mentoring sessions.
The above services will be weekly/bi-weekly or as needed, as agreed by both parties, through the following methods (in-person, internet video conference, telephone meetings, etc.).
The time of the mentoring meetings and/or location will be determined by Mentor and Client based on a mutually agreed upon time and the lenght of each session will be 60 minutes long. 
The Client agrees to secure a private space, free of background noise and there will no use of computers, phones or other electronics during the session, except where the session is a video conference.
· The Mentor will also make herself available to the Client via electronic mail and voicemail for communications between scheduled meetings as agreed to by and between the Mentor and the Client.
3) Schedule & Fees: 
     This mentoring agreement is valid at the time that is signed and the type of session selected by the mentee will dictate frequency and fee per single session or per package. For all services, either single session or packages, payment is due before the  start of the session(s) by cash, VISA or PayPal. 
-The fees range from $35 a month for group mentoring, $125 for 1:1 mentoring and a range of pricing from $250 up to 650 per package.
4) Cancellation & Refunds:
The Client may cancel a single individual session or any of the packages within 24 hours of purchasing and request a full refund (minus fees when applicable)  by emailing your cancellation request to patricia@whwcareerlife.com. The Client must clearly state their decision to cancel.
The refund will be issued within 10  business days,  minus transaction fees, if applicable, depending on which provider was used for the original purchase. Reimbursement for refunds will be issued by the same provider used to initiate the original transaction (Zelle or Wix.com) and in the name of the original purchaser. 
If the Client cancels after beginning sessions when a package has been purchased,  they may only request a refund for the amount pertaining to remaining sessions within that package. The Client will not have the right to cancel or request a refund after the services have been fully performed (after one  single individual session or sessions have been completed within a package).
Women Helping Women -Career & Life Mentoring LLC reserves the right to modify or terminate services and the Client relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client.
Women Helping Women Career & Life Mentoring LLC  will notify via email the Client with the reason for termination and will be effective immediately on the day that the Client was contacted. In such situations,  a refund will be issued for the remaining sessions within a package that were paid for but not completed. The refund will follow the same protocol as the standard cancellation process outlined above for when a Client initiates the cancellation.
5)Payment Policy 
Women Helping Women - Career & Life Mentoring LLC, accepts credit card payments and processes such payments through Wix.com or Zelle. Some of your data will be passed to Wix.com or Zelle, such as information required to process or support the payment, the purchase total, billing information, etc. Please review Women Helping Women - Career & Life Mentoring LLC’s Privacy Policy and Cancellation & Refund Policy for more information and before signing the Mentoring Agreement Terms and Conditions. By signing the Mentoring Agreement Terms and Conditions, you agree to be bound by Women Helping Women - Career & Life Mentoring LLC' s Privacy Policy and Refund Policy.
6) Confidentiality: 
    This mentoring relationship, as well as all information (documented or verbal) that the Client shares with the Mentor as part of this relationship, is confidential. Please note that the Mentor-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Mentor agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Mentor will not disclose the Client’s name as a reference without the Client’s consent.  
Confidential Information does not include information that: (a) was in the Mentor’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Mentor from a third party, without breach of any obligation to the Client; (d) is independently developed by the Mentor without use of or reference to the Client’s confidential information; or (e) the Mentor is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Mentor and as a result of such disclosure the Mentor reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Mentor in a timely manner.
7) Privacy
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. When you conduct a transaction (purchase single of package sessions)  on our website, as part of the process, we collect personal information you give us such as your name, phone number and email address. Your personal information will be used for the specific reasons stated above only. For transactions that are manually entered by the client to pay using Zelle please refer to their Privacy Policy at https://www.zellepay.com/legal/website-privacy-notice. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
8) Limited Liability: 
Except as expressly provided in this Agreement, the Mentor makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the mentoring services negotiated, agreed upon and rendered. In no event shall the Mentor be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Mentor’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Mentor under this Agreement for all  mentoring services rendered through and including the termination date.
9) Entire Agreement: 
    This document reflects the entire agreement between the Mentor and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Mentor and the Client.
10) Waiver: 
    The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
11) Applicable Law: 
This Agreement shall be governed and construed in accordance with the laws of the State of North Carolina, without giving effect to any conflicts of laws or provisions.
12) Binding Effect:
This Agreement shall be binding upon both the Mentor and the Client.